FAQ's

 

Shipping & Delivery

Orders will ship in 1-2 days. Delivery generally arrives in 2-7 days. Items with longer delivery times will be noted on product page. 

You will receive tracking information once it is available.

Some items may ship from different locations due to stock and warehouse availability. 

 

WE OFFER INTERNATIONAL  SHIPPING. RATES VARY BY COUNTRY.

We ship internally. Delivery times depend on your country.  We are not responsible for any customs fees.

 

Returns and Exchanges

Returns and exchanges are offered within 30 days of receiving your order. Contact us for return authorization grailzshop@gmail.com. We offer return labels if the wrong product is received.

 

Please note that if you ordered the wrong sizes, color, or made a mistake with your order then you are responsible for return shipping both ways. 

Shipping Charges on Returns

 ***SHIPPING CHARGES ARE NON-REFUNDABLE. *** If we make a mistake, we will send you a shipping label.